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A few days ago, the Disney Dream set sail on its first revenue cruise since the beginning of the pandemic. Just a few weeks prior to that, Disney Cruise Line announced its protocols for sailing. Unfortunately, multiple message boards report that dozens of guests were denied boarding for failing to follow the proper protocols. See this reddit post for more details.
What Went Wrong?
Guests received emails prior to boarding with instructions. Since I am sailing this fall, I also received these emails. I thought the instructions were pretty clear. Anyone not willing or able to show a vaccine card at embarkation must have a PCR test within 5 days prior to sailing. Unvaccinated guests will also be tested at the port.
The problem is that that app used to upload vaccine cards is a bit misleading. It marks families as clear with green check marks even if there are kids who cannot be vaccinated in the group. Some families interpreted this as they were good to go and failed to get a pre-boarding Covid test for their kids.
Other families got antigen tests instead of PCR tests. Even though a second test is performed by personnel at the port, DCL stuck to the protocols. Anyone who did not have the correct test or a test prior to boarding was denied boarding.
I feel for those families, especially the kids. It must have been horrible to sit in a parking lot for hours, waiting for their luggage to be retrieved. I can’t even imagine. It was a costly mistake.
Assuming I keep my cruise this fall, I plan to read and re-read the instructions over and over. I would not be surprised if the protocols keep changing based on current lawsuits in Florida. I can even picture DCL requiring pre-boarding Covid tests from everyone in the future, not just unvaccinated guests.
This is also a time when a good travel agent comes in handy. My agent is great about sending reminders and relaying important information.
Other than the guests who were denied boarding, reports from on board the ship all seem to be positive. Crowds are down and there is a lot of room to social distance. I’ll be reading the reports of current guests with excitement and anticipation. I really miss cruising.
Nancy lives near Dallas, Texas, with her husband and three kids. Her favorite vacations include the beach, cruising and everything Disney.