Last year in June, both my husband and I applied for the new World of Hyatt credit card. I spent months dreaming about how to spend those points, and ultimately burned them on next year’s spring break trip to Costa Rica.
In addition to the sign-up bonus points, the card also comes with a free night at a Hyatt Category 1-4 hotel given on or around your card member anniversary. I didn’t have to think too hard about where we would spend those two free nights. It was a forgone conclusion that we would go to Hyatt Regency Hill Country Resort in San Antonio. We visited this resort over New Year’s a few years ago, and we wanted to go back in the summer to better enjoy the lazy river and other outdoor amenities.
In fact, I had planned to use those anniversary certificates on my MegaBus trip next week! I figured that since my card member anniversary was about a month before that trip, I’d have no trouble booking a 2-night stay at Hyatt Hill Country during the week at the end of the summer. I was wrong!
Timeline for Anniversary Certificates
According to my friends who own the World of Hyatt card, they get their anniversary free night from Hyatt within a few days of their card anniversary. Most times, it hits their account even before the card’s annual fee posts to their statement. Card members have one year to use the free night.
I’m currently at four weeks since my card anniversary with no anniversary certificates in site. I’ve logged into my account (and my husband’s) almost every day, yet the free award night is not listed under “My Awards.” We’ve received no emails from Hyatt about the certificates either.
I decided to start with Hyatt. After several minutes on the phone, the agent could find no reason why my Hyatt anniversary certificates weren’t loaded. She told me to call Chase.
When I called Chase, the agent told me that the certificates can take up to 10 weeks to get to your Hyatt account. What?!?! I told him that others get them almost instantly. He replied that since they changed to this “new” World of Hyatt card last year, processing times for the free anniversary nights have been a lot slower.
I verified with him that my card was in good standing and that the bonus was not contingent upon actually paying the annual fee (which had hit my statement, but wasn’t due until next month). And yes, we’ve put regular spending on both credit cards.
Not ready to give up, a few days later I sent a secure message through my Chase account. The reply said that the certificates arrive four to six weeks after my anniversary date.
Lastly, I searched on FlyerTalk to see if anyone else is having the same issue. So far, I’ve found nothing.
Is it really only me having this delay?
I’m filing this under one of my “first world” problems. Not having these free night anniversary certificates is not the end of the world. I was already thinking about canceling my trip next week anyway due to over-travel. This just makes it easier.
I’ll just plan another short getaway to San Antonio next summer, hopefully before we are tuckered out from too much travel.
Has a delay in a free anniversary night or sign-up bonus caused you to move a planned trip?
Nancy lives near Dallas, Texas, with her husband and three kids. Her favorite vacations include the beach, cruising and everything Disney.