In the last few weeks, I’ve seen two unfortunate circumstances that have ruined cruise vacations for two families.
I saw the first incident in the news and on some cruise message boards. A couple from Kentucky went on a cruise to Bahamas, and one of them got really sick. She had to go to the hospital in the Bahamas, and Royal Caribbean wouldn’t let her re-board the ship due to her condition. The hospital does not accept her insurance, so her medical bills are piling up. She doesn’t have the money to fly back home. On top of that, she doesn’t own a U.S. passport required for the flight home (closed-loop cruises don’t require a passport).
The other incident came to my attention on a cruise message board. A family with three kids was scheduled to land at 5:30 a.m. in Fort Lauderdale for a Royal Caribbean cruise that same day. Their flight could not take off due to a crew shortage (which happens sometimes when flights are delayed and crew requires sleep). They could not catch another flight on time, and they missed their cruise. Royal Caribbean is only refunding a few hundred dollars in port taxes. They are not getting a refund on the price of the cruise or even a credit for a future cruise. That’s thousands of dollars down the drain!
Why Get Travel Insurance for Cruise Vacations?
Unlike many hotel reservations, cruise vacations are non-refundable starting around 90 days prior to sailing. Cruise lines do not allow anyone who has a fever to board, and they can also deny boarding to passengers who experience vomiting or diarrhea within 3 days prior to sailing.
If you get sick on board on a sea day, you have no choice but to see the ship’s doctor, which doesn’t accept insurance. If your sickness is serious, you may need to be evacuated via helicopter to the nearest hospital, which can cost $100,000 or more. When you see a doctor in a foreign country (where most cruise ships port), your medical insurance will likely not be accepted.
Getting travel insurance is more than just covering the cost of your cruise if you suddenly have to cancel. It’s about funding your expenses that may occur on the cruise as a result of a delayed flight, medical emergency or death of a family member back home.
Excuses for Not Getting Travel Insurance
People can justify skipping travel insurance for a cruise for many reasons.
“I’m Young and Healthy.” Of course you are! But what if one of your kids get the flu the night before you sail and you are denied boarding? What if your elderly mother has a heart attack at home while you’re on the cruise and you need to fly back to her?
“I’m not going to a foreign country.” If your cruise is sailing to the Bahamas, that’s a foreign country. So are most of the islands in the Caribbean.
“It costs too much.” If you buy the travel insurance that the cruise line offers, then yes, it costs too much and it doesn’t cover as much. However, most independent travel insurance policies are rather inexpensive. I just purchased a policy for a summer cruise for my family for $72. I typically spend around $100-$125 for a policy for my family of five.
“My cruise wasn’t too expensive, so I won’t be devastated if I have to cancel.” Remember, insurance isn’t just to cover the cost of canceling the cruise. It’s also for medical expenses on board and potentially expensive emergency flights home.
“We are driving to port, so I don’t need to worry about weather or flight delays.” Again, medical emergencies can happen to anyone, anywhere. I have a fit, young relative who just had a shocking heart attack. It happens!
“I already have travel insurance through my credit card.” This may suffice for some people, but read your credit card’s policy very carefully and be certain you used that card to book the trip. For people in this miles and points hobby, we switch credit cards often to meet the minimum spending for bonuses. It’s hard to remember which card we used. Also, some credit card travel insurance is not as comprehensive as a separate policy. For example, travel insurance from the Chase Sapphire Reserve card has a maximum of $20,000 for trip cancellation and it does not include pre-existing conditions. It only covers up to $2500 in emergency medical bills, which won’t go far during an unexpected foreign hospital stay. My independent travel insurance for my summer cruise covers up to $100,000 in medical bills and includes pre-existing conditions. (See Leana’s post about travel insurance through credit cards).
“We’ve never bought travel insurance for our previous cruises, and we’ve been fine.” Most of the time, you will not need to use your travel insurance. But what if your luck runs out someday? Having travel insurance is a small cost to pay for peace of mind.
How Travel Insurance Could Have Helped Those Two Families
If the Kentucky couple I mentioned above would have purchased travel insurance, they could have all of their hospital bills covered in the Bahamas. They could book new flights home, and those would be covered by travel insurance.
The family who didn’t make their Florida cruise due to the flight issue could have booked tickets to the first cruise port to join up with the cruise, completely covered by travel insurance. They would be reimbursed for any nonrefundable cruise expenses they had on any cruise days they missed. Sure, it would be a bummer to miss the first one or two days of the cruise, but at least they could have salvaged part of their vacation.
Where and When to Buy Travel Insurance
I recommend buying travel insurance through insuremytrip.com or tripinsurancestore.com. If you booked your cruise through a travel agent, your agent may also sell you a policy. (See Leana’s post The Devil Is In the Details When It Comes to Travel Insurance)
Some policies cover pre-existing conditions if you purchase a plan within a few days or weeks of your trip deposit. You can also find policies that cover “cancel for work reasons” and “cancel for any reason.”
You can purchase trip insurance as close as a few days before a trip. Earlier this year before my family was about to travel to Hawaii, one of my kids got the flu. I was worried that it would spread to the rest of us, and we wouldn’t be able to go on the trip. At the last minute, I purchased a policy just in case that worst case scenario happened.
I don’t recommend purchasing insurance through the cruise lines, as their policies are generally more expensive and don’t cover your pre-cruise flights and hotel.
Hopefully, you will never have to use the full benefits of a travel insurance policy for a cruise. But if you don’t have travel insurance and something goes wrong, your vacation and your finances can be ruined.
In case you’re wondering, yes, my family has purchased travel insurance for all eight of our cruises (including two cruises coming up this year). I’ve only had to use it once, when I visited the ship’s doctor for a sinus infection. Just that one visit cost more than my policy. Even though we haven’t had to use the benefits on most of our cruises, I’m still glad we purchased travel insurance every time.
Do you buy travel insurance for a cruise vacation? What about other vacations?
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Author: Nancy
Nancy lives near Dallas, Texas, with her husband and three kids. Her favorite vacations include the beach, cruising and everything Disney.
Tracey says
I’m a little confused on the pre-existing condition. I have battled breast cancer for the past year but am in remission now. We just booked a Disney cruise for next year. I’m going to purchase trip insurance just in case something comes up mainly with my health. Would this be considered a pre-existing condition? What should I look for in trip insurance? We will not be flying as Port Canaveral is within driving distance.
Nancy says
@Tracey Sorry to hear that you have battled breast cancer. I’m glad it’s in remission! Unfortunately, I do believe it would be considered a pre-existing condition, but I’m not 100% positive. I recommend you call or do an online chat with insuremytrip or tripinsurancestore to ask. I’ve asked them questions before and they’ve been very responsive. If you just booked the trip, many policies cover pre-existing conditions if you buy the policy within the first 2 weeks of booking.
Leana says
Tracey, first, I’m very sorry that you are dealing with this type of stress. I wish you a full recovery! I strongly recommend you purchase a separate policy via http://www.insuremytrip.com because this will definitely be considered a pre-existing condition. We don’t make any commission if you buy from that website.
As Nancy mentioned, look for a policy that will cover pre-existing condition. But make sure to purchase it soon, as there is a cut-off on dates, and it has to do with when you put your first deposit.
Tracey says
Thank you both for the advice! I’m researching my options but will definitely be purchasing soon.
Clyn6 says
I would love to hear stories from people who have actually filed a claim and had success. Seems like I mostly see horror stories. I don’t know which one to pick because they all seem to have a bunch of bad reviews. I need one that covers pre-existing conditions, cancel for sickness with doctor’s note. I don’t need cancel for any reason. Anyone have suggestions? I am planning to book a 4 day cruise to Bahamas within the next few weeks as well as my 1st Cruise experience. It might be my last as it is shockingly expensive.
Nancy says
@Clyn6 I filed a claim successfully 3 years ago. I visited the ship’s doctor for an ear infection and was prescribed antibiotics. The cost was around $180. I filed online as soon as I returned and I had a check arrive in my mailbox within a week. I was surprised how fast it was. We are using Travel Insured International. I believe you have to buy a policy within 3 weeks of putting the deposit down in order to be covered for pre-existing conditions.
Leana says
@Clyn6 I have filed three claims successfully, so can vouch for the fact that travel insurance policies are not a scam. As far as bad reviews go, you will always find those. Often, the reviewer doesn’t tell the full story. As long as overall rating is high, I wouldn’t worry abiut it. I had a good experience with TravelGuard company, if that helps.
I don’t have any experience with a credit card insurance, but one of my readers wrote a post in how Citi Prestige came in handy when her flight was delayed. In your case, with a pre-existing condition, you absolutely have to buy a separate policy. It will mention clearly the time period in which you have to buy it in order to get a waiver. Usually, it’s 21 days, sometimes 14. So, as soon as you put a deposit on your cruise and have an idea on when you will fly, buy it. Well, you should have a few weeks, but don’t delay because you may forget.
See this post https://milesforfamily.com/2016/03/25/the-devil-is-in-the-details-when-it-comes-to-travel-insurance/
Natasha says
I plan to purchase it once I book our flights to Italy. Have a 8 night stay to visit Venice, Rome and the Amalfi coast in 2020.
Nancy says
@Natasha That sounds like a great trip!!
Momma To Go says
I just started working as an agent and I’m now realizing how important it is to book insurance. You are right the third party providers have some great affordable plans!
Nancy says
@Momma To Go I’ve just seen too many sad stories relating to cruises without insurance. A family from our neighborhood missed their Disney cruise due to a flight delay over Spring Break.
Laura says
We purchase insurance for all our cruise vacations (3 total). I have not purchased insurance for other vacations yet, but am considering for a trip to British Columbia this summer.
Nancy says
@Laura I usually don’t purchase if we remain in the USA (with the exception of our last Hawaii trip). It’s not a bad idea to buy it for your trip to BC. You could even get a cheaper medical-only plan.