As many of you know, today is the roll out of Hyatt’s new loyalty program, World of Hyatt. This replaces the old program, Hyatt Gold Passport.
Since I was matched to Hyatt Diamond Status over a year ago, under the new program I became a Hyatt Explorist. One of the benefits I have been looking forward to most is the Hyatt Explorist 4 free club lounge access upgrade certificates.
My family has enjoyed Hyatt club lounges at a few recent Hyatt stays. We have especially loved the lounges at Hyatt Regency Lost Pines Resort and Spa and Grand Hyatt Denver. The lounges have a great breakfast spread, drinks and snacks during the day as well as a decent selection of hors devours for dinner. Eating in the club lounge has saved my family a bundle on food costs while traveling.
Calling It In
Since I have a stay at a Hyatt resort next week, I was eager to see if I could apply one of these upgrades to the stay that I already have booked on points. Free food? Yes, please!
This morning, I logged into my Hyatt account. Sure enough, I could see my 4 free club lounge access upgrades in my account. The instructions stated I needed to call Hyatt to use them.
I called the number, expecting a horrendous wait time. Thankfully, I was only on hold about a minute until I was connected to a live human. I told her I wanted to apply an upgrade to my stay next week. She put me on hold for about two minutes, came back to the line and said it was done. Easy!
Note that I did not have to cancel my reservation and start fresh to apply this (or maybe the phone representative did that for me). I did ask about applying an upgrade to another future reservation, and I found out that reservations booked on the Friends and Family rate are not eligible for the club lounge access upgrades. I’m actually considering changing my summer reservation to points in order to get lounge access.
Is anyone else calling in today to use the Hyatt Explorist club lounge access upgrades?
Nancy is a contributing writer for Miles For Family. She enjoys traveling to the beach and is a big fan of Disney. Nancy lives near Dallas, Texas, with her husband and three kids.