Last month, my husband and son traveled to Cincinnati, Ohio to watch the Cincinnati Open tennis tournament. They rented a car through Hertz for the duration of their trip. Unfortunately, while driving back to the airport on the last day, a rock hit their windshield and cracked it. Thankfully, my husband had booked the rental car with his Chase Sapphire Reserve (CSR) card, which is known for having great rental car insurance.
Timeline and Process for Car Damage Claim with Hertz and CSR Card
August 14: Windshield damage occurred on the way to the airport. My husband pointed out the damage when he returned the car. Hertz told him he would receive an email with the estimate. When my husband said he’d be working with Chase for the claim payment, the Hertz rep told him that usually credit card companies don’t cover tires and windshields.
August 26: Hertz called and emailed my husband with the estimate of $545 for the damage. My husband called Chase, and Chase instructed him to go to eclaimsline.com to file a claim. He had to upload documents from Hertz as well as photos of the windshield. He then sent the completed claim number back to Hertz.
September 6: Chase paid the entire claim amount to Hertz.
That’s it!
Overall Thoughts
I don’t like renting cars on vacations, as I prefer to use public transportation whenever possible. But, some locations almost require a rental car. I’m glad my husband remembered to use his CSR card for the car rental, and we plan to always use one of our Chase Sapphire cards for future car rentals. Check out this article on WalletHub for a ranking of the best credit cards that offer rental car insurance. CSR is at the top.
Author: Nancy
Nancy lives near Dallas, Texas, with her husband and three kids. Her favorite vacations include the beach, cruising and everything Disney.
Aleks says
Thanks for sharing, that’s a good data point for any future claims.
Nancy says
@Aleks It’s one of those benefits we hope we never have to use.