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On My Not So Priceless IHG Surprises

So, you probably remember recent  lucrative IHG promo called Priceless Surprises. If you are new to this hobby, don’t worry about it, it’s over now. All you had to do was mail in some  entries and voila, a ton of super duper cheap points would be coming your way. That is if everything would work the way it was supposed to.

But we are dealing with IHG here, so all bets are off. The biggest mistake I made was waiting till February to mail in last batch of entries for my account. As of March 10th, I still haven’t received 23 email confirmations. We had to leave that day for vacation with my parents, so I figured I would deal with it when I came back. Unfortunately, I forgot one minor detail. We would be home on March 18th, and the promo was set to end on March 15th. That is you would have to actually open emails and play the game by the end of that day.

And as it turns out, I did get all 23 emails on March 14th. Hmm, coincidence? Personally, I believe in conspiracy theory and think they did it so there would be a chance people wouldn’t open their emails till it was too late. And that’s exactly what happened to me. Since I was on vacation, I tried to avoid getting on my iPad  often, so  didn’t check  email till March 16th. Oops! When I tried to open the entires, it said the promotion was over. That’s 11,500 IHG points down the drain.

But it gets worse, much worse. You were supposed to mail in entries by February 15th. You see, in the eleventh hour of promotion I decided to fill out 94 cards for my husband. It really did seem like too good of a deal to pass up. So, I bought the supplies and spent probably close to 3 hours filling out those darn cards. But hey, it would be all worth it once I got almost 50,000 IHG points. Except, I never got any entries for his account. So, I went ahead and emailed my inquiry to questions@helloworldfulfillment.com, address provided by Doctorofcredit blog, to see what’s up.

And here is the response:

priceless surprises

Yes, I got all the supplies, filled out the cards, spent a ton of my precious time on this rigamarole, but I didn’t  take one minute to register his account. I simply forgot. There are no words to describe how dumb I felt at that moment.

Of course, I did contact IHG and begged them to credit the points as gesture of goodwill. The rep was sympathetic but said she had to forward the request to the fulfillment company. Right. I’m pretty sure they don’t give a rat’s behind, and their email has already  indicated this. I was told that I would hear back in a day or so, and it’s already been a week. I’m certain that ship has sailed.

So, what now? Well, I do plan to follow up one more time on my account issues and try to get that 11,500 points. I think it’s unacceptable to take over a month to process the entires and then give someone one day to redeem them. It’s not a huge amount, but it’s a matter of principle at this point. I doubt anything will come of it, but it doesn’t hurt to try.

Incidentally, my cousin-in-law just emailed me and said that none of her husband’s entries came through even though she did register his account before mailing them in. I told her to email the fulfillment company, state his IHG number and ask for 47,000 points they promised. I don’t know what will come of it, but many readers have been successful. It is disappointing that even people who followed the rules are not getting what was promised to them.

What you can learn from this

Well, first of all, don’t be like me! Don’t wait till the last minute, check and make sure you are registered for the promotion before spending your valuable time and money on it. I’ve said many times that I’m super disorganized. I’m working on it but clearly, I have a long way to go.

Something else I wanted to do is encourage you to think twice before jumping through 10 hoops in order to collect miles and points. I see some new trends in this hobby and frankly, they worry me. Since manufactured spending has been hit hard lately, many are looking into reselling. Some are encouraging folks to go for it and talking about it as if it’s a walk in the park. I’m sure it is for some, just don’t be lured in by easy points.

If you don’t know what you are doing, you could be stuck with unwanted inventory that you aren’t able to sell for months. Can you afford to wait or worse yet, take a loss? Do you have room to store all the junk? Reselling is a business that requires knowledge, skills and organization. More importantly, it requires time. It’s not the same thing as going to Walmart once a week on your way to work and buying a money order with a Visa gift card.

Keep it simple.

Last but not least, I choose not to dwell on this major Fail. You win some, you lose some. And so far I’ve won much more than I’ve lost. I got around 35,000 IHG points for a total cost of $120 (well, plus hours of my time), which isn’t too bad. I will learn from this disaster and try to do better next time.

Readers, share your Fails with me so I don’t feel like an idiot!

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Author: Leana

Leana is the owner and founder of Miles For Family. She enjoys beach vacations and visiting her family in Europe. Originally from Belarus, Leana resides in central Florida with her husband and two children.

10 thoughts on “On My Not So Priceless IHG Surprises

  1. Fail! LOL
    We were short 5 or 6 entries for each of us but I’m not going to bother following up. I’m washing my hands of this! We did get a few 5K and some 2K, plus a ton of 500s. Still worth it.

  2. I’ve sent two emails and made a phone call about my husband’s entries and still nothing. Waiting until close to the deadline to send them was probably my biggest mistake. I bet a bunch of people filled them out not knowing if they would work, and then when they saw it did, decided to send in a bunch more toward the end and IHG got flooded with them.

    • @Jennifer I totally agree. Waiting till last minute is not a good idea with any promo. That said, you did fulfill the requirements, so they owe you the points. Definitely follow up!

  3. If they want to play the “follow the rules card” remind them that it said in their rules that you would get an email within five days of their receiving the entry…certainly didn’t take the 6 weeks most waited for their emails for them to get what was mailed out.

    I did receive all my entries…just sympathizing with you.

    • @HML I’m so glad you got all of your entries! Overall, it looks like for most people who filled out cards fairly early, things did work out. I do agree with you on 6-week wait and plan to follow up on this. Unfortunately, I’m out of luck with my husband’s account because I forgot to register. Dumb, dumb, dumb…

  4. All right I’ll tell you this after you confess your not so good experience with IHG. I did send lots of entries on behalf of my husband and I… only to find out by the end of the promotion that I hadn’t signed up for it. Ok, I did it, I made my stupidity public. I guess I was too concerned perusing the rules of the game, the size of the cards, the information that I had to include, the size of the envelope, etc. Not to feel that bad I like to think that I did earn $60 in VS coupons, went to the store and bought $60 worth of merchandise, I didn’t let me fall into spending more than that. I also got $40 in Apple Bee’s coupons and didn’t spend a dollar more than that, except for tips. They probably thought I was a crazy loner having my lunch breaks at their restaurants. Sometimes it works, sometimes it doesn’t.

    • @Leticia I make my stupidity public on a weekly basis. I have no shame! Honestly, you have the right attitude about it. Yeah, it stinks, and I feel so bad about wasting my valuable time on this nonsense. But I think it’s important to look at the big picture now and again. We can get so caught up in minor Fails that it can be hard to see the forest for the trees. Even a casual hobbyist gets tons of good or even free deals. How can you beat that?
      P.S. Do try to follow up with IHG and see if you can get a nice supervisor who will take pity on you. I’m thinking about calling again on behalf of my husband since the fulfillment company clearly won’t be getting in touch at this point. Might as well spend 10 minutes of your time. What do you have to lose?

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